Returns & Exchanges

At Stern's Coffee, we strive to ensure every brew meets your expectations, but due to the perishable nature of our products, we offer specific return protocols to maintain food safety standards. If you are not satisfied with your purchase, please follow our streamlined process to resolve the issue promptly.

Return Process

• 1.
  Notification

  Contact our customer service team via email or phone within 48 hours of receiving your order to report any issues or damages.

• 2.
  Verification

  Provide your order number and clear photographs of the product and packaging if there is visible damage or quality concerns.

• 3.
  Return Approval

  Wait for our team to review your request; for non-perishable equipment, we will provide a return shipping label and authorization code.

• 4.
  Refund Processing

  Once the return is confirmed or the issue is verified, we will issue a refund to your original payment method or send a fresh replacement.